The product is not different from what was originally shipped.The product was not damaged while in the customer’s possession.Replacement will be processed only in the following conditions:.For large appliances and products eligible for home service, the Croma team will schedule the technician’s visit to the customer’s registered location and a resolution will be provided based on the technician’s report.Resolution will be provided basis the brand technician’s report. In case of desktops and laptops, the Croma team will guide the customer and connect them to the brand for online troubleshooting.For mobiles, tablets, cameras, accessories, kitchen and wellness products, the resolution will be provided basis the brand technician's report.For scenarios wherein the product received is defective, a resolution will be provided basis the following conditions:.
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